Natasha Moore and Jay Horwitz
Master Retreat, 2nd Floor Bathrooms, and Main Floor/Basement Renovation
"We are so pleased with our renovations and highly recommend 3 Stones Custom Homes!! Chris and Bill are a perfect team and an absolute pleasure to work with! They are highly skilled with many years of experience, extremely organized, and truly care about their clients and doing a good job. Throughout the renovations, we always felt confident that we were in very good hands. Chris and Bill worked very well with our designers and have obviously built excellent working relationships with all of their trades’ people over the years as all of them are knowledgeable and work well together in a timely and efficient manner. Chris and Bill are always very responsive. They get back to calls and texts immediately and are good at fixing any small deficiencies in their work without delay. We especially like that Chris and Bill provided us with a detailed break down of all costs and expenses, along with a chart setting out the timing for different parts of our various projects, so that we could keep up to date with exactly what was being done and how much was being spent. They scheduled regular check-ins to go through progress, solicit feedback and provide updated charts so that we continuously felt satisfied that things were getting done in best way possible to meet our needs. The results speak for themselves! Our top floor master bedroom with A-frame ceiling, creatively hidden AC unit, walk-in closet with custom built-ins and ensuite bathroom with skylights is particularly lovely. Thank you 3 Stones!!"
Main Floor Kitchen, Mudroom, Dining Room, 2nd Floor Bathroom Renovation
"3 Stones Custom Homes are everything excellent contractors should be : honest, responsible and reliable. Their way of working is transparent and accountable. Any unforeseen issues were resolved quickly and amicably. We feel 3 Stones Custom Homes are single-handedly restoring the reputation of contractors."
Master Retreat, Basement Rental Unit, and Exterior Renovation
"We did an extensive renovation project with 3 Stones that included fully gutting and rebuilding the basement and third floors and rebuilding our front porch. Chris and Bill always provided expertise and great advice as we went, which was especially helpful during the permitting process with the city. Of the three quotes we got at the beginning of our project, they actually came in the highest, and we were nervous about that, but in the long run we were reassured by their open-book budgeting process, which meant we knew exactly what we were spending, and on what. Remarkably, they came in slightly under budget, despite some scope changes along the way. Overall, it was a real pleasure working with Chris and Bill. They and their tradespeople were always efficient, courteous, and kept the place clean as they went. On top of that, they always showed up when they said they would. This was a real change from our previous renovation experiences! They brought a great depth of knowledge and imaginative solutions to their work with us. We can't recommend them highly enough."
Kitchen and Basement Renovation
"We engaged 3 Stones Custom Homes to do a renovation of our kitchen and basement including complete demolition and waterproofing of the basement area. We worked on a cost-plus basis. The work was very well done. We have a fully renovated Victorian in the Annex with high-end finishes.
What I appreciate most about Chris and Bill is their open, frequent, and clear communication. No material decisions are made on-site without first clearing with the client, and Chris and Bill were available at literally any time to review questions we had about the site, or the work.
Bill is also a structural engineer; so changes to the design as required can be handled by the contractor. This is very important during a renovation when you find unexpected goodies in the walls (like, for us, rotted beams!).
We were not living in the house during the renovation, but Chris and Bill spent 2 hours with us every Saturday walking us through the work which had been completed, the next 2 weeks, and clearing any design decisions with us.
I would highly recommend 3 Stones for any high-end home renovations."
"On time, on budget and to high quality standards - what more could you ask for? Great up front project scoping meant we avoided surprises along the way. Really appreciated their open book approach and continual timely communications that kept our confidence high throughout. All of the trades they use are at the top of their game. By far the best reno company we've hired in over twenty years - wholeheartedly recommend them. "
Main Floor Renovation
"3 Stones were incredible to work with! Not only were they incredibly detailed in the work itself - with the project coming in ontime. They also were transparent and detailed in their quote and kept usup-to-date weekly as to any changes in the quote.
We also appreciated their customer service - taking time each week to walk us through the project progress, emailing us progress reports. They always took the time to answer our questions and helped to problem solve and make suggestions to ensure we were happy. They also were quick to accommodate changes in our design as we made slight changes and added things throughout the project.
Lastly, their post reno customer service has been second to none. They’ve been committed to answering any little hiccups that popped up after the reno itself.
Honestly, at the time I don’t think we appreciated how lucky we were to have worked with them. Having swapped stories now with other friends who have undergone renos, I now recognize how lucky we are!!! Highly recommend!!!!! 10/10"
"We were delighted with the entire renovation process with 3 Stones Custom Homes. This was our first major renovation, and Bill and Chris took the time to explain (in great detail) the entire process & anticipated costs. It was so helpful to have a step by step calendar which outlined exactly what would be happening at any given time - with detailed deadlines for homeowner decisions/input/payments. We also received week to week status reports, so there were no surprises. Dealing with Bill & Chris was a true delight, and our home (built in 1913) looks like a new home.
I also appreciated the knowledge they shared which allowed us to cut costs.
The tradesmen who did the work on the house really took pride in their crafts, and the results show this attention to detail.
We had a tight timeframe for the house reno (3 months) and although we added several additional jobs (new flooring, additional air conditioning, etc) we were still able to get the work done in 3 months.
I think having open, honest communication was key to the process. I can't recommend 3 Stones highly enough!"
Kitchen and Main Floor Renovation
"I would recommend 3 Stones without hesitation. Bill and Chris possess a truly remarkable combination of craft, attention to detail, problem-solving abilities, and most importantly, dedication. Our project (kitchen, furnace & AC, flooring, fireplace) came in on time and under budget. Any setbacks or bumps in the road that we encountered (they are inevitable, no matter who you've hired.) were dealt with swiftly and easily. From the time we first met with 3 Stones until the time the last bit of drywall dust was swept up, Chris and Bill's sincere desire for our best, most satisfactory outcome was always evident."
Newly Purchased Home
"We recently purchased a newly "flipped" home that was renovated by 3 Stones Custom Homes, and have nothing but positive things to say about our entire experience with the company. In particular, we have been very pleased by the diligence, service and attention to detail provided by Chris Lawrence (a partner at the company), especially in the months *after* we purchased our home.
From our first visit during an open house, this home stood out from many other "flips" we saw during our search. It was clear that 3 Stones put much thought into the renovation. From the reconfigured layout of the home down to the every design detail, not an item was overlooked. This home was thoughtfully designed and beautifully refinished to be a functional family home.
In the months since we have moved in, Chris has been a phone call away at anytime we have found ourselves needing guidance or information (even on things that fall outside of his official purview). As first-time homeowners, this support has been invaluable.
We would highly recommend 3 Stones Custom Homes for any new buyers looking to purchase a renovated home, or homeowners looking to do some renos of their own. We love our home, and can't speak highly enough of our experience with the company and their work."
"Chris and his team are incredible. They renovated both our Master and Kids bathroom and the final results were amazing! The team is reliable, honest and easy to communicate with, providing input when needed while staying with our detailed vision. Demolition was neat and quick and work proceeded steadily without delay. It was a pleasure to work with them, so much that we have already secured them for our next home project. I will recommend 3 Stones Custom Homes to everyone. You won't be disappointed."
Main Floor Reno
"We had a great experience from beginning to end! We were impressed with the quality of finishes and work in general. Chris and his team were professional throughout the process and we would not change a thing."
3rd Floor Addition and Renovation
"We live in a 2 story 2 bedroom 1880's Victorian row house in downtown Toronto with an unaccessble attic. With our kids getting older sharing a bedroom was becoming a big issue so my wife and I hired Chris and Bill of 3 Stones Custom Homes to construct a 3rd Floor attic addition and renovation. The design was to renovate the 2nd floor, open up the attic, build a new stair and construct a master bedroom with ensuite in the attic. We solicited 3 bids with 3 Stones coming in in the middle. We decided to work with them because their quote and schedule was very detailed and Chris was willing to work with us to find cost savings. It was obvious that Chris and Bill were extremely knowledgeable and capable contractors. I could not have made a better choice. The level of communication during construction was unparalleled. The quality of the work was top notch. The project ended on time and budget. But the most impressive aspect was the commitment to completing deficiencies. 3 Stones did not request final payment until all deficiencies were complete. I would highly recommend 3 Stones for anyone looking for a high end reno of any scale and scope. This may sound too good to be true but not in this case."